A Behavioral-Based Interview Primer
(By Melinda
Pittman)
Last month’s issue
of The Candidate Report served as an introduction to
behavioral-based interviewing techniques and the fact that they’re
becoming more and more prevalent in today’s marketplace. We
also discussed how you should approach a behavioral-based interview
and the types of things from your work history that you should be
prepared to discuss.
This month, we’re
going to look at some actual questions that might be asked during a
behavioral-based interview. They cover five main
areas—communication, leadership, problem solving, decision-making,
and creativity/innovation. You’ll notice that while the
majority of the questions inquire about past successes, a few also
delve into past failures, as well. That’s a trademark of this
type of interviewing, and these are questions for which you need to
be prepared. So let’s get started, shall we?
Communication
-
Tell me about a
time you were tolerant of an opinion that was different from your
own.
-
Describe a
situation in which you successfully persuaded team members to do
things your way. What was the ultimate
outcome?
Leadership
- Tell me about a
time that you took control of a situation, built up support for
your plan of action, and achieved positive
results.
- Describe a time
in which you may have been disappointed in your behavior.
What did you learn from the situation?
Problem
Solving
-
Tell me about a
situation in which you foresaw a potential problem and then took
the steps necessary to successfully avoid that
problem.
-
Describe for me a
situation where you may have missed an obvious solution to a
problem. What did you learn from that
situation?
Decision-Making
- Tell me about a
time where you had to make a decision that was unpopular with the
majority of your team? What was the
outcome?
- Describe a time
where you were forced to make an important decision with limited
facts in a short amount of time.
Creativity/Innovation
- Tell me about a
situation in which you were able to come up with a new and better
way of accomplishing a task. What was the long-term
benefit?
- Describe for me
how you’ve successfully brought out creativity in other members of
your team.
By formulating
answers to the above questions, you’ll be prepared for an interview
that is becoming more commonplace and you’ll also gain an edge over
other candidates. Overall, candidates still prepare for
traditional interviews rather than the behavioral-based
variety. Ideally, you want to be adequately ready for
both.
Here’s an effective
exercise for accomplishing that. Think back over the past two
to four years of your work experience and select four or five of the
most complex projects with which you’ve been involved. As you
remember details about these projects, write those details down in a
notepad. Those details should include the scope of the
project, its goals or objectives, the players involved, whether or
not it came in under budget, what went wrong, what went well, and
what you would have done differently.
If you remember
back to last month’s issue, it’s important to
select the best “stories” from your employment past and use them to
illustrate the value you’ll bring to the company if you’re
hired. Making sure that you can communicate your value is the
best way to increase the chances that you’ll be hired.
If you have any
questions about behavioral-based interviewing or any other question
regarding career advancement, please contact me at melinda@thepittmangroup.com.